HumanityCSS believes that, for services to be effective, they should be based on sound values and principles coupled with an understanding of the fundamental and individual needs of service users. The Service Values are as follows:
* Privacy The right of individuals to be left alone or undisturbed and free from intrusion or public attention. This is taken into account in the devising of the Care Plan, and will only be overridden in exceptional circumstances and with the knowledge of the service user or their advocate
* Confidentiality Service user confidentiality is, wherever possible, maintained. On occasion, it will be necessary, for the benefit of the service user or others, to share personal information with either other professionals or organisations. Where possible, service users are consulted, and their views taken into account. (See also Section 2.2 of the handbook relating to employees conduct with respect to confidentiality).
* Dignity All individuals, whatever their circumstances, have the right to be treated with dignity and respect.
* Communication Service users have the right to be heard and to be fully informed on all aspects of their care. Methods of communication appropriate to the particular abilities and experiences of each individual are used, having been tailored to each particular set of circumstances.
* Independence Service users are empowered to act independently. Services are aimed at maximising the individual’s capacity for self-care and mobility.
* Risk All service users are entitled to make decisions about their daily lives and activities. This may, from time to time, result in a conflict between ensuring safety and maximising independence. Service users will be supported in their decisions to take reasonable risks.
Fulfillment Every individual, whatever their circumstances, has the potential for development, and the right to hold personal aspirations. Within the boundaries set by legislation and professional social work ethics, service users are encouraged to achieve their personal goals
* Rights The rights of citizenship are safeguarded for all service users. Work should be conducted in a manner that facilitates empowerment and makes appropriate use of advocacy.
* Responsibilities Service users are expected to accept appropriate responsibilities, taking into account their particular abilities and circumstances. These may include having due regard for others, for property or for participation in Care Plans.
* Choice Services are designed to be accessible and flexible, promoting ordinary lifestyles and based on service user’s own choices. Individual choices are promoted, within the limits imposed by service constraints.
* Carer Support Choice The value of the contribution of carers and family support is fully recognised. The needs of carers providing, or intending to provide, regular or substantial care is, where requested, is assessed independently of the needs of the service user. The conclusions of the assessment are taken into account when agreeing Care Plans.
* Rights The rights of citizenship are safeguarded for all service users. Work should be conducted in a manner that facilitates empowerment and makes appropriate use of advocacy.
* Responsibilities Service users are expected to accept appropriate responsibilities, taking into account their particular abilities and circumstances. These may include having due regard for others, for property or for participation in Care Plans.
* Choice Services are designed to be accessible and flexible, promoting ordinary lifestyles and based on service user’s own choices. Individual choices are promoted, within the limits imposed by service constraints.
* Carer Support Choice The value of the contribution of carers and family support is fully recognised. The needs of carers providing, or intending to provide, regular or substantial care is, where requested, is assessed independently of the needs of the service user. The conclusions of the assessment are taken into account when agreeing Care Plans.
